Leadership and development – Management team

At the end of this training session participants will be able to:

• Understand and appreciate the difference between a manager and a leader
• Develop themselves as a leader and be an exemple of it every shift
• Develop each team member in an effort to strenghten the team everyday
• Master and understand the importance and the execution of the pre-shift meeting
• Recognize the different types of personalities and learn to get the best of each one
• Manage customer complaints efficiently and with tact
• Understand the basics of business expenses and his impact on these costs

Training content:

• 12 essential qualities of leaders
• The differences between a leader and a manager
• How to develop other leaders
• The pre-shift preparation
• The 4 gaps that lead to loss of revenues and productivity
• Introduction of new policies
• Managing personalities
• Managing customer complaints

Investment - 695$  (per location, no max. on participants)

 Call 514-924-2435

or

email info@rbbsolutions.com  to book your session in your restaurant!