Leadership and development – Management team


At the end of this training session participants will be able to:

  • Understand and appreciate the difference between a manager and a leader
  • Develop themselves as a leader and be an exemple of it every shift
  • Develop each team member in an effort to strenghten the team everyday
  • Master and understand the importance and the execution of the pre-shift meeting
  • Recognize the different types of personalities and learn to get the best of each one
  • Manage customer complaints efficiently and with tact
  • Understand the basics of business expenses and his impact on these costs


Training content:

  • 12 essential qualities of leaders
  • The differences between a leader and a manager
  • How to develop other leaders
  • The pre-shift preparation
  • The 4 gaps that lead to loss of revenues and productivity
  • Introduction of new policies
  • Managing personalities
  • Managing customer complaints

Investment - 695$  (per location, no max. on participants)


 Call 514-924-2435


email info@rbbsolutions.com  to book your session in your restaurant!

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