At the end of this training session participants will be able
to:
- Understand and appreciate the difference between a manager and a
leader
- Develop themselves as a leader and be an exemple of it every
shift
- Develop each team member in an effort to strenghten the team
everyday
- Master and understand the importance and the execution of the
pre-shift meeting
- Recognize the different types of personalities and learn to get
the best of each one
- Manage customer complaints efficiently and with
tact
- Understand the basics of business expenses and his impact on
these costs
Training content:
- 12 essential qualities of leaders
- The differences between a leader and a
manager
- How to develop other leaders
- The pre-shift preparation
- The 4 gaps that lead to loss of revenues and
productivity
- Introduction of new policies
- Managing personalities
- Managing customer complaints
Investment - 695$ (per location, no max. on participants)
Call 514-924-2435
or
email info@rbbsolutions.com to book your
session in your restaurant!