Excellence in service

At the end of this training session participants will be able to:

• Offer excellent service with total customer satisfaction as the objective
• Manage and solve efficiently customer complaints
• Be proud staff members and conscious of their appearance and impact on your business
• Understand the basics costs of business and their impact on them
• To build a loyal clientele and to grow your sales
• To treat their workplace with an ownership mentality

Training content:

• Guests expectations towards restaurant employees
• Your image – your business
• Steps of service
• 8 tips for an outstanding service
• Show interest towards your clients and they will be impressed
• Are you a great salesman?
• Customer complaint management
• Team work
• What is the profit per dollar in the restaurant industry?